|
Other Employer Reference Room
Resources
The resources in the topics listed below are available to
be checked out by employers as a reference for your particular business.
The topics below do not have a separate section in the JSEC Employer
Resource Guide. The amount of information will vary depending upon the
particular resource.
Business Basics:
- The
Revised Handbook For Analyzing Jobs
- Handbook
of Business Letters
- The
Perfect Memo! Write Your Way to Career Success
- Small
Business Handbook: Laws, Regulations and Technical Assistance Services
- Business
Basics – Job Analysis, Job Specifications, and Job Descriptions [booklet
handout]
- In
An Instant – Immediate solutions In An Instant to basic business problems
[videos]
Volume
1: Dealing With an Individual Who is Late
How to
Respond to Someone with Poor Hygiene
How
to Deal With Substance Abuse
It’s
Not My Job, Man (How to Work as a Team Player)
How to Discipline Effectively
Volume
3: How to Give Feedback
How
to Get Commitment for Action
How
to Be an Effective Motivator
How
to Help People Be Effective Decision Makers
How
to Help Your People Manage Stress Effectively
Volume 4: How
to Deal with Procrastination
How to
Strengthen Interpersonal Impact
How to
Delegate Effectively
Dealing with Conflicting Employees
- Legal
Documents for HR Professionals
- How
to Really Start Your Own Business
- The
Company You Keep: Four Key Tools for Employee Retention [HR Executive
Special Reports]
- The
Art of the Start
- Hurdle:
The Book On Business Planning
- Incorporating
Your Business for Dummies
Business
Correspondence:
- Handbook
for Business Letters
- The
Perfect Memo! Write Your Way to Career Success
- Effective
Communication Skills
- Putting
Customers First [pamphlet]
- The
32 Toughest Letters a Human Resource Manager Will Ever Have to Write
Change:
- Business
as Unusual – The Handbook for Managing and Supervising Organizational
Change
- New
Work habits for a Radically Changing World
- Culture
Shift
- The
Reengineering Revolution
Communication:
- Effective
Communication Skills
- Human
Resources Management and Development Handbook
- The
7 Habits Of Highly Effective People [workbook & audio tapes]
Effectiveness:
The Goose and the Golden Egg
Habit
1: Be Proactive
Habit
2: Begin with the End in Mind
Habit
3: Put First Things First
Habit
4: Think Win-Win
Habit
5: Seek First to Understand, than to be Understood
Habit
6: Synergize
Habit
7: Sharpen the Saw
- Quality
Customer Service – a Positive Guide for Supervisors
-
Team
Building
– An Exercise in Leadership
- Customer
Service Excellence – It’s in the Details
- Giving
and Receiving Criticism [video]
- The
Art of Giving and Receiving Feedback
- Attitude
– The Choice Is Yours
- Telecommuting
Pluses and Pitfalls [HR Executive Special Reports]
- Supervisory
Sense [brochure]
Building
an Information Network
Communicating
Clearly and with Impact
Effective
One-on-One Meetings
How
Candid Can Communications Be?
The
Sources of Communication Problems
- Effective
Performance Management
Compensation:
- Human
Resources Management and Development Handbook
- Rewarding
and Recognizing Employees – Ideas for Individuals, Teams, and Managers
- The
Compensation handbook – A State of the Art Guide to Compensation Strategy
and Design
- Employer
Checkup: How to Choose and Manage Employee Health Benefits [HR Executive
Special Reports]
- Deskbook
Encyclopedia of Public Employment Law
- FMLA,
ADA
and Workers Comp: Navigating the Treacherous Triangle [HR Executive Special
Reports]
- Overtime
Ins and Outs: How to Comply with the FLSA [HR Executive Special Reports]
- 1001
Ways to Reward Employees
- Motivating
and Rewarding Employees [workbook, audio tapes and video]
Tape
1: No-Cost and Low-Cost Incentives
Tape
2: Motivation Tactics for Sales, Teams and Projects
Tape
3:
Effective Ways
to Use Promotional Premiums
Customer Service:
- The
Customer Is Usually Wrong
- 12
Steps To
Superior
Service [pamphlet]
- Putting
Customers First [pamphlet]
- Business
as Unusual – The Handbook for Managing and Supervising Organizational
Change
- Cyberpower
For Business – How to Profit from the Information Superhighway
- 1001
Ways to Reward Employees
- The
7 Habits Of Highly Effective People [workbook & audio tapes]
Effectiveness:
The Goose and the Golden Egg
Habit
1: Be Proactive
Habit
2: Begin with the End in Mind
Habit
3: Put First Things First
Habit
4: Think Win-Win
Habit
5: Seek First to Understand, than to be Understood
Habit
6: Synergize
Habit
7: Sharpen the Saw
- Customer
Service Excel: In the Details [video]
- Great
Customer Service for Your Small Business
- Quality
Customer Service – A Positive Guide to
Superior
Service
- Customer
Service Excellence – It’s in the Details
- How
to Give Exceptional Customer Service – Strategies for 2000 and Beyond
[videos and workbook]
Volume
1: Understanding the Customer Service Experience
Volume
2: Looking Through the Customer’s Eyes
Volume
3: Developing Essential Customer Service Skills
Volume
4: Dazzling the Difficult Customer
Volume
5: Overcoming Challenging Situations
Volume
6: Establishing Winning Attitudes
Volume
7: Building Service Stars and Service Teams
Volume
8: Creating a Powerful Corporate Culture
- 180
ways to Walk the Customer Service Talk
- Attitude
– The Choice Is Yours
- Supervisory
Sense [brochure]
Commitment
to Quality Service
Using
the Phone for Internal and External Customer Service
Working with
Difficult People:
- Libel
and Slander in the Workplace [HR Executive Special Reports]
- In
An Instant – Immediate solutions In An Instant to basic problems [video]
Volume
4: Dealing With Conflicting Employees
- Working
with Difficult People
- Legal
Documents for HR Professionals
- Difficult
People – How to Deal With Them [video]
- Dealing
with Conflict and Confrontation [video and workbook]
Volume
1: Causes, Kinds and Effects of Conflict
Volume
2: Conflict Resolution Strategies – Your Options
Volume
3: Problem Solving in Action
- Giving
and Receiving Criticism [video]
- The
Art of Giving and Receiving Feedback
- HR
Buzz - Problem Employees [cassette tape]
- How
to Manage Problem Employees [HR Executive Special Reports]
- Attitude
the Choice is Yours
- Supervisory
Sense [brochure]
Responding
to Employee Complaints
Supervising
Employees with the Wrong Attitude
Counseling
Troubled Employees
Dealing
with Late Arrivals and Long Lunches
Dealing
with Rule Violators
Gripes,
Complainers and Bad Attitudes
- Managing
Workplace Stress
EEO Policy:
- Model
Equal Employment
Opportunity
Policy – A Guide for Employers [handout]
- Workplace
Violence and Employer Liability [HR Executive Special Reports]
- Employer
EEO Responsibilities – The
United States
Equal Employment
Opportunity
Commission Technical Assistance Program
- Legal
Documents for HR Professionals
Electronic
Workplace:
- Cyberpower
for Business – How to Profit from the Information Superhighway
- New
Employment Issues in the Electronic Workplace [HR Executive Special Reports]
- Telecommuting
Pluses and Pitfalls [HR Executive Special Reports]
- Employee
Privacy Rights and Wrongs [HR Executive Special Reports]
- Hot
Employment Issues 1999 – Electronic Workplace
- How
to Avoid the HR Hazards of your Electronic Workplace – Legal Issues with
Privacy, Piracy, Phones and PC’s [HR Executive Special Reports]
Firing:
- Before
You Say You’re Fired [HR Executive Special Reports]
- Documenting
Discipline
- Hiring
and Firing Things You Need to Know [video]
- You’re
Fired – HR Buzz [cassette tape]
- How
to Manage Problem Employees [HR Executive Special Reports]
- Deskbook
Encyclopedia of Public Employment Law
- How
to Fire Employees Without Getting Burned [HR Executive Special Reports]
- Your
Rights in the Workplace
- How
to Discipline and Document Employee Behavior [HR Executive Special Reports]
- Human
Resources Systems and Forms [booklet handout]
- Reducing
Risk for Reductions in Force: How to Navigate Federal and State Laws [HR
Executive Special Reports]
Leadership:
- The
Customer Is Usually Wrong
- Business
as Unusual – The Handbook for Managing and Supervising Organizational
Change
- Human
Resources Management and Development Handbook
- In
An Instant – Immediate solutions In An Instant to basic business problems
[videos]
Volume
1: Dealing With an Individual Who Is Late
How to
Respond To Someone with Poor Hygiene
How
to Deal With Substance Abuse
It’s
Not My Job, Man (How to Work as a Team Player)
How to Discipline Effectively
Volume
3: How to Give Feedback
How
to Get Commitment for Action
How
to Be an Effective Motivator
How
to Help People Be Effective Decision Makers
How
to Help Your People Manage Stress Effectively
Volume 4: How
to Deal with Procrastination
How to
Strengthen Interpersonal Impact
How to
Delegate Effectively
Dealing with Conflicting Employees
- Rewarding
and Recognizing Employees – Ideas for Individuals, Teams, and Managers
-
Team
Building
– An Exercise in Leadership
- Supervisory
Sense [brochure]
How
to Rate Your Leadership Effectiveness
How
and When to Empower Your Employees
Getting
Employees to Accept Change
Understanding
Your Management Style
Training
and Developing Your Employees
Surveying
Employee Attitudes
Managing
a Staff Shortage
Empowering
Your Employees and You
Creating
Participative Management Teams
- The
Company You Keep: Four Key Tools for Employee Retention [HR Executive
Special Reports]
- Effective
Performance Management
- The
21 Indispensable Qualities of a Leader
Marketing:
- On
Target: The Book on Marketing Plans
- On-Premise
Signs as Store Front Marketing Devices and Systems
Motivation:
- New
Work Habits for a Radically Changing World – 13 Ground Rules for Job
Success in the Information Age
- Human
Resources Management and Development Handbook
- In
An Instant- How to Be an Effective Motivator [video]
- How
to Be a Master Motivator [audio tapes]
- The
7 Habits Of Highly Effective People [workbook & audio tapes]
Effectiveness:
The Goose and the Golden Egg
Habit
1: Be Proactive
Habit
2: Begin with the End in Mind
Habit
3: Put First Things First
Habit
4: Think Win-Win
Habit
5: Seek First to Understand, than to be Understood
Habit
6: Synergize
Habit
7: Sharpen the Saw
- Motivating
and Rewarding Employees [workbook, audio tapes and video]
Tape
1: No-Cost and Low-Cost Incentives
Tape
2: Motivation Tactics for Sales, Teams and Projects
Tape
3:
Effective Ways
to Use Promotional Premiums
-
Team
Building
– An Exercise in Leadership
- Building
a Winning Team…Techniques that Work [handout]
- Supervisory
Sense [brochure]
Bring
Out the Best in Your Best Performers
Coaching
Employees for Higher Performance
Creating
High-Performing Teams
Motivating
Employees in Tough Times
Motivating
for Productivity
- The
Company You Keep: Four Key Tools for Employee Retention [HR Executive
Special Reports]
- Enjoying
Excellence [Earl Suttle CD]
- Affirmations
[Earl Suttle CD]
- Finding
The Right Fit – A Hiring and Retention Resource [booklet handout]
Rewards and
Recognition of Employees:
- Human
Resources Management and Development Handbook
- Rewarding
and Recognizing Employees – Ideas for Individuals, Teams and Managers
- The
Compensation Handbook – A State of the Art Guide to Compensation Strategy
and Design
- 1001
Ways to Reward Employees
- Motivating
and Rewarding Employees [workbook, audio tapes and video]
Tape
1: No-Cost and Low-Cost Incentives
Tape
2: Motivation Tactics for Sales, Teams and Projects
Tape
3:
Effective Ways
to Use Promotional Premiums
- The
Company You Keep: Four Key Tools for Employee Retention [HR Executive
Special Reports]
Team
Building
:
- In
An Instant – Volume 1: It’s Not My Job (How to Work as a Team Player)
- Rewarding
and Recognizing Employees – Ideas for Individuals, Teams and Managers
- Mission
Possible – Becoming a World-Class Organization While There’s Still Time
-
Team
Building
– An Exercise in Leadership
- Customer
Service Excellence – It’s in the Details
- The
Company You Keep: Four Key Tools for Employee Retention [HR Executive
Special Reports]
Unions:
- Deskbook
Encyclopedia of Public Employment Law
- Telecommuting
Pluses and Pitfalls [HR Executive Special Reports]
- Hot
Employment Issues 1999 – Union Organizing
- Hot
Employment Issues 2000 - Unions
- A
Legal Guide to Successful Hiring
- How
to Avoid the HR Hazards of Your Electronic Workplace – Legal Issues with
Privacy, Piracy, Phones and PCs [HR Executive Special Reports]
Violence:
- Workplace
Violence and Employer Liability [HR Executive Special Reports]
- HR
Buzz – Workplace Violence [cassette tape]
- How
to Fire Employees Without Getting Burned [HR Executive Special Reports]
- The
H in OSHA Stands for Health Tips for Workplace Health and Injury Prevention
[HR Executive Special Reports]
Newsletter:
- Montana
Employment Law Letter [monthly publication]
Miscellaneous
Resources:
- Application
of the Internet for Small Business
- Managing
Workplace Stress
- Know
Your Responsibilities: Ethics and Fiduciary Duties for HR [HR Executive
Special Reports]
- Flipping
the Switch
- Jump
Start Your Business Brain
| 
