Havre Job Service Employers' Committee                                        Employer Resource Guide                            

Salaried Employee Interview Questions

Customer Service

1. What attributes do you possess that lend themselves to customer service?

2. What is your view of customer service.

3. How would you handle an irate customer?

4. What would you do to prepare to handle a meeting with an angry customer?

5. Why do you like the industrial cleaning business?

6. What is the difference between average cleaning companies and excellent cleaning companies?

7. If you saw a co-worker mistreating a customer, what would you do?

8. If a customer asked you about a service that you were not familiar with how would you respond?

9. What skills would you like to develop to make you better at customer service?

10. What techniques   do you use to diffuse an angry customer?

 Decision Making

1. How do you approach a decision when you have very limited information and that decision must be made?

2. How many times do you need to make the right decision as opposed to the wrong decision to be effective?

3. Do you prefer to make decisions quickly or are you inclined to choose a more methodical approach?

4. Give me an example of a poor decision you made? How could you have made that decision better?

5. Describe the way you make the most important decisions you are faced with.

6. Define risk.

7. Tell me why you would terminate somebody.

8. Give me an example when you had to bend the rules to make a decision. Describe the result.

9. Tell me about a circumstance where you had to make a decision that you thought may have been beyond your authority. Tell me the result.

10. How would you approach a circumstance where customer satisfaction conflicted with a safety issue?

Communication

1. What are your feelings about public speaking?

2. Describe your methodology in developing a written report.

3. Do you like to research information

4. What is your strongest communication skill

5. What form of communication do you most prefer?

6. Do you think symbolism is an effective means of communication?

7. Do you think you present information in a organized manner?

8. Are you a good listener? Why?

9. What communication methods do you use on the telephone which you find effective?

10. What communication methods do you use in letter writing that you find effective?

Financial Responsibility

1. Tell me how you would eliminate waste on a project.

2. Tell me about your saving habits.

3. Explain the difference between mark up and margin.

4. If a customer requested your personal presence on a project do you think you should bill for your time?

5. Do you think it is worth trying to increase a projects profitability by 1 %?

6. Tell me a way in which you have spent money to result in greater savings.

7. Do you think there are occasions when you should not charge a customer for resources on a project? Explain.

8. How long do you think a service truck should last?

9. Tell me a way you save money around the office with your personal activity.

10. Tell me a way you save money while traveling with your personal activity.

 Motivation

1. Who in your life has been the biggest positive influence? Why?

2. Give me an example of a manager you know who was a poor motivator.

3. Why do you like this industry?

4. Give me an example of how you have motivated someone in a positive way.

5. What attracts you to this position?

6. What are you most motivated by?

7. To what degree are you motivated by money?

8. Do you think that it is good to do a little more than expected?

9. Do you think that your actions motivate others?

10. How do you respond to negative people?

Innovation

1. In what circumstances do you think you are the most creative?

2. What have you done recently that you consider to be creative?

3. Define creativity.

4. Explain efficiency.

5. Explain the methods you use to adapt to customer needs.

6. Do you think change is good?

7. If a piece of equipment breaks on a project, what is the first thing you do?

8. What is your opinion of duct tape.

9. Can you think of a circumstance that you considered impossible? Explain.

10. Can you describe some thing or act you have recently participated in which you considered yourself extremely creative? Explain.

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